Our website features a tailor-made artwork upload tool. The tool will work with all web browsers that support JavaScript. To access the artwork upload tool, simply click on the ‘Artwork Uploader’ tab at the top of the website. If you have placed your order through our website, you already have an account, so if you are not signed in, the system will ask you for your email and password.

To upload an artwork via your account on printdesigns.com:

• Go to your account’s dashboard and click on an “Upload” button located next to your order number.
• Click on “Add files” button on a panel which will appear below the list of your recent orders.
• When you’ve added all your files, click the bright orange “Upload Your Files” button below the list of the files. This will start the upload process which you can track using progress bars.
• Once the transfer(s) has been completed, you will be notified with a message on the screen. We will promptly check your artwork and verify, if it’s suitable for printing.

We will contact you to let you know when your artwork has been received and reviewed.

If for any reason you are not able to upload your files using our dedicated uploader, you can use one of the following methods:

Uploading via YouSendIt.com

You can upload then via www.yousendit.com free of charge. Just send the file to artwork@printdesigns.com and in your message reference your order number or company name. Don’t worry about using any of the extra services you have to pay for, these are not neccessary.

Uploading via our FTP server

For files of any size, you can upload your artwork using our FTP server. Our dedicated server will allow connections from any FTP software or web browser.

Enter: http://printdesigns.synology.me into your web browser

Username:    ftpc

Password:    monday679

You will have guest access to create new folders and upload files. Please create a folder with your company name, order number of job reference and drop the files into that folder.

Be sure to email us at sales@printdesigns.com to let us know when your files are sent.

If you don’t have the facilities to upload via FTP, you can always post a disk to us at the address below. We strongly recommend you use recorded or special delivery as first class post can sometimes be unreliable. Please label all disks clearly and enclose an SAE if you require the disk to be returned. We do not keep disks so please make a back up before you send it especially if it is the only copy in existence.

Hi

Am interested in the Curvarama system.

Have seen on other sites and the curved panels are considerably more expensive than the straight – yours are the same price is this correct??

Also do you include the bag and tube for the panels?

Regards

Steve Jonson

 

Reply…

Hi Steve,

Thanks for your email.

We have some great introductory deals on the Curvorama display at present as we have recently launched the product.

I am not sure of the pricing structure employed by other resellers and would never comment negatively on them or why they may be more expensive than us. All suppliers have different business models and their operating costs will reflect this.

We have a web-based selling model but we back it up with helpful support by telephone & email should you require it. We do not employ field based sales reps or ‘hard-sell’ telephone based sales staff. Customers find us because we are well established, reputable and importantly good value for money and they choose to stay with us because we look after them.

Through major investment in equipment, we have reduced our production costs and improved lead times whilst improving quality. For example, we recently invested in a Vutek GS printer which is offers exceptionally good, high quality print combined with fast production speed and low running costs. Our graphics are computer trimmed with a Zund G3 flatbed cutter which trims panels for the Curvorama system quickly and accurately in seconds rather than taking several minutes as is the case with many suppliers who use a manual drag knife or in some cases even a straight edge and scalpel!

I hope this information helps and I’m glad you found us.  Hopefully you can give us the opportunity to demonstrate the high levels of customer service and quality we always aim to provide.

Should you wish to contact me directly, you can reach me on the number below or of course by email.

 

Kindest regards

Printdesigns Limited

Normally we will email the tracking information for your order on the evening of the day of dispatch so that you can know to expect the delivery. If you want to check the progress of the delivery then you can enter the tracking information online for an update or call the telephone number provided.

If no-one is available to sign for your delivery then the courier will normally leave a card to say that a delivery was attempted and would then take the parcel away. The delivery is normally re-attempted the next working day.

Depending on the courier, the delivery could be re-attempted two or three times before the parcel would eventually be returned to us. If the courier attempts delivery on multiple occasions with no success resulting in the parcel being returned then we can re-dispatch the parcel again for you but would bill the carriage cost again.

Sometimes we are asked if the courier can telephone in advance of the delivery being made. Unfortunately this is not possible because the couriers are not generally provided with mobile telephones. All instructions tend to be relayed to the courier by the depot via a hand held computer terminal that the driver carries.

If you need to receive a delivery on a particular day but are not going to be around to sign for the parcel then the best advice we can give is to write a note explaining that you are expecting a delivery but are not around to receive it. You can request the courier leaves the parcel with no signature or with a neighbor. We would advise that you write the consignment note of the parcel on the letter and sign it.

Ultimately it is down to the drivers discretion whether to leave the parcel and so we cannot accept responsibility for late deliveries if there is no one available to accept the order when the delivery is made.

Whilst these stands are very simple and straight-forward to use, we do have the occasional customer who suffers from a leaning banner stand.

it is usually the case that the support pole is not being inserted into the base of the stand correctly and so we have taken a picture to show exactly how the support pole should be seated.

You will see that the pole of the stand first passes though a circular cut-out on top of the banner stand casing. The pole then passes through a channel (where the pole would normally be stored) and MUST be seated behind the semi-circular cut-out in the banner stand casing.

The fitment of the pole is quite a positive click and so you might have to push firmly on the pole or wiggle it slightly so it clips into place correctly.

If the pole is seated correctly and the feet are extended correctly when the stand is assembled then the stand should stand up with a very slight backwards angle. This is normal and is because the print emerges from the front of the casing and the support pole is in the centre of the casing.

Should you have any problems assembling your banner stand then please let us know and we will be happy to help!

On standard production if an order arrives on a Monday morning (first thing) then the goods should be dispatched no later than the following Monday.

If orders are placed later in the day then we would not normally class that day as a full day’s production time and therefore an order placed on a Monday afternoon would be dispatched no later than a week the following Tuesday.

For rush orders, we offer an express production service whereby the item is printed and dispatched in 1-2 working days. An item placed on express production on a Monday would generally ship no later than Tuesday the day after. We recommend you call us prior to placing an express order to confirm your delivery schedule.

We offer a variety of courier services selectable from the checkout on our website. Standard delivery is normally next working day from the day of dispatch (so an order dispatched on a Tuesday would be delivered on Wednesday).

We also offer timed delivery services (pre-noon, pre 10.30am, pre 9am etc) at additional costs.

Please note that although we always do everything within our power to ensure that goods are dispatched on-time, there can be rare occasions whereby production could be delayed due to circumstances outside of our control. Such circumstances could involve a power outage, equipment failure etc.

With regards to courier delivery times, there is no insurance or consequential insurance for late deliveries with next day couriers. We would always recommend that you arrange for a delivery to be made in advance of your required date just in case!

For no-fail deliveries we can arrange for a dedicated vehicle and driver – please call for prices.

Pantone or spot colours are normally used by lithographic or screen printers when printing items with a limited number of colours (for example a letterhead, or stationary). Pantone ink is purchased by the printer who then creates a screen or plate specifically for that colour ink.

We use a CMYK (full colour) process of printing rather than a spot colour method. With a CMYK print process, Cyan, Magenta, Yellow and Black are mixed by layering ink on top of each other to create a full-colour image. Sometimes other colours like light cyan and light magenta are also used to improve print quality.

We cannot guarantee to match all Pantone colours because some Pantone’s contain pigments that push the colour outside of the spectrum of colours available with CMYK inks.

An example would be Pantone 021 orange which is a very bright, almost neon colour. It is impossible to get a close match to this colour with CMYK printing because the colour is too bright.

There are many other colours in the Pantone spectrum that are relatively easy to match but also some that are impossible to closely match. Pantone sell a solid to process guide book which is useful because the Pantone colour is shows next to the nearest CMYK colour as two separate colour chips. If you can access a Pantone solid to process guide book then you can see at a glance how closely your pantone colour can be matched with a CMYK printing process.

All artwork supplied should be set as CMYK colour mode, not Pantone spot colour. If you do not have a Pantone solid to process guide book and need some advice as to the best CMYK colour value to use in the artwork, please call and we can help.

If you have very precise colour matching requirements for your artwork then we recommend purchasing a reduced-scale hard copy proof prior to printing the finished article. The cost is £20 and includes delivery of the proof to a mainland UK address.

If you are designing your artwork at a reduced scale (say half or quarter size) then the resolution of the artwork needs to be increased proportionally so that when the file is blown-up for printing, the quality is high enough to allow for it.

So, if setting your artwork at half size then double the resolution to 300dpi or if setting the artwork at quarter size then quadruple the resolution to 600dpi!

What if my image is not big enough for 150dpi output at full size?

When printing images at very large sizes, it is not uncommon that the original file be unavailable at a large enough size to provide 150dpi output and this does not mean that you cannot use the image! In fact much smaller images can sometimes be OK for print.

Bear in mind factors that determine if the image is acceptable:-

1. The viewing distance of the image (how closely it will be examined)
2. The content of the image itself (does it contain lots of intricate detail or is it a more abstract image).

Most displays have a viewing distance of at least a couple of Metres and so a large background image need not contain pin-sharp detail. If the image is abstract or does not contain precise detail then you can ‘get away’ with using a smaller image.

If your image is small then you can up-sample it in an application like Photoshop which increases the image size by splitting the pixels (interpolating) into more pixels. A byproduct of this process is the image can become ‘softer’ and it is therefore a good idea to zoom-in on the picture at approximately finished size on screen and then stand back from the display to gain an impression of what the printed result would be like.

If you have concerns about image quality then let us know about it when you submit your artwork and one of our team can take a look for you.

• Adobe Photoshop
• Adobe Indesign
• Adobe Illustrator
• Quark XPress

We also accept generic artwork formats including:-

• JPG
• TIFF
• EPS
• PDF
• BMP
• PNG

When supplying artwork from the original design package (for example an Adobe Indesign file), it is important to send over all linked images and fonts as well as the Adobe Indesign document itself.

If you are exporting artwork from a design package into a generic format such as PDF then there is generally no need to supply artwork components such as images and fonts separately unless you need us to re-open and edit the file for you.

Most people would typically supply us with the exported generic file rather than the original artwork file and links.

For certain bespoke orders, payment will be required to confirm the order before the goods are ordered from the manufacturer so please allow additional time for this.

Please ensure the correct invoice address has been provided at the time of order and if a Purchase Order number is require on the invoice, please add this in the comments box when you proceed through checkout.

PayPal – Payment can be made via paypal at the time of placing an order online (no card processing fee applies) Unfortunately Paypal do not accept AMEX.

Pay by Phone Debit/Credit Card – We can accept all major credit and debit cards including AMEX.

Please call 01785 818111 option 2 with card details during office opening hours 9am-5pm.

BACS, CHAPS or Bank Wire – If you with to pay via BACS or Bank Transfer our details will be provided once you have placed your order.

Credit Account – At the present time we are unable to offer credit accounts. We advise that payment is made using a credit card if credit is required.

If you have a more urgent deadline than this, we can often provide an express turnaround service which in most cases will enable your order to be despatched on a faster basis. There is a surcharge for all orders produced on this fast-track service and typically this is charged at £25 each for smaller stands such as banner stands or £100 each for larger multi-panel pop up stands. If you have an order for multiple stands and require a fast-track turnaround then we may offer a discounted express charge for this service, please call to discuss your requirements.

Delivery Costs and Options

• Standard Delivery – We offer a fixed price flat-rate delivery cost of £15 plus vat via next working day courier to any mainland UK address. The delivery cost is fixed regardless of order quantity.
• Same Day Delivery – For urgent deliveries, rush orders or for orders that contain goods which are not practical to ship overnight, we can arrange for a same-day courier to delivery from our premises direct to an address of your choice. If you require a same day delivery then you should contact us prior to placing your order in order that we can obtain an accurate quote for you.
• International Delivery – Using our international shipping accounts, we can arrange for delivery of your order worldwide. You should contact us prior to placing your order with the full address and details of your order so we can obtain an accurate quote for you.

Please note, that although our couriers are usually very reliable, we do not offer guarantees or insurance for losses or consequential losses caused by late deliveries. We can, however provide you with tracking numbers and contact details for your delivery after we have despatched it and of course, offer help and assistance in tracking your order in the unlikely event that a problem may occur.

Please note all delivery costs are subject to VAT unless goods are for export.