Normally we will email the tracking information for your order on the evening of the day of dispatch so that you can know to expect the delivery. If you want to check the progress of the delivery then you can enter the tracking information online for an update or call the telephone number provided.

If no-one is available to sign for your delivery then the courier will normally leave a card to say that a delivery was attempted and would then take the parcel away. The delivery is normally re-attempted the next working day.

Depending on the courier, the delivery could be re-attempted two or three times before the parcel would eventually be returned to us. If the courier attempts delivery on multiple occasions with no success resulting in the parcel being returned then we can re-dispatch the parcel again for you but would bill the carriage cost again.

Sometimes we are asked if the courier can telephone in advance of the delivery being made. Unfortunately this is not possible because the couriers are not generally provided with mobile telephones. All instructions tend to be relayed to the courier by the depot via a hand held computer terminal that the driver carries.

If you need to receive a delivery on a particular day but are not going to be around to sign for the parcel then the best advice we can give is to write a note explaining that you are expecting a delivery but are not around to receive it. You can request the courier leaves the parcel with no signature or with a neighbor. We would advise that you write the consignment note of the parcel on the letter and sign it.

Ultimately it is down to the drivers discretion whether to leave the parcel and so we cannot accept responsibility for late deliveries if there is no one available to accept the order when the delivery is made.

On standard production if an order arrives on a Monday morning (first thing) then the goods should be dispatched no later than the following Monday.

If orders are placed later in the day then we would not normally class that day as a full day’s production time and therefore an order placed on a Monday afternoon would be dispatched no later than a week the following Tuesday.

For rush orders, we offer an express production service whereby the item is printed and dispatched in 1-2 working days. An item placed on express production on a Monday would generally ship no later than Tuesday the day after. We recommend you call us prior to placing an express order to confirm your delivery schedule.

We offer a variety of courier services selectable from the checkout on our website. Standard delivery is normally next working day from the day of dispatch (so an order dispatched on a Tuesday would be delivered on Wednesday).

We also offer timed delivery services (pre-noon, pre 10.30am, pre 9am etc) at additional costs.

Please note that although we always do everything within our power to ensure that goods are dispatched on-time, there can be rare occasions whereby production could be delayed due to circumstances outside of our control. Such circumstances could involve a power outage, equipment failure etc.

With regards to courier delivery times, there is no insurance or consequential insurance for late deliveries with next day couriers. We would always recommend that you arrange for a delivery to be made in advance of your required date just in case!

For no-fail deliveries we can arrange for a dedicated vehicle and driver – please call for prices.

For certain bespoke orders, payment will be required to confirm the order before the goods are ordered from the manufacturer so please allow additional time for this.

Please ensure the correct invoice address has been provided at the time of order and if a Purchase Order number is require on the invoice, please add this in the comments box when you proceed through checkout.

PayPal – Payment can be made via paypal at the time of placing an order online (no card processing fee applies) Unfortunately Paypal do not accept AMEX.

Pay by Phone Debit/Credit Card – We can accept all major credit and debit cards including AMEX.

Please call 01785 818111 option 2 with card details during office opening hours 9am-5pm.

BACS, CHAPS or Bank Wire – If you with to pay via BACS or Bank Transfer our details will be provided once you have placed your order.

Credit Account – At the present time we are unable to offer credit accounts. We advise that payment is made using a credit card if credit is required.

If you have a more urgent deadline than this, we can often provide an express turnaround service which in most cases will enable your order to be despatched on a faster basis. There is a surcharge for all orders produced on this fast-track service and typically this is charged at £25 each for smaller stands such as banner stands or £100 each for larger multi-panel pop up stands. If you have an order for multiple stands and require a fast-track turnaround then we may offer a discounted express charge for this service, please call to discuss your requirements.

Delivery Costs and Options

• Standard Delivery – We offer a fixed price flat-rate delivery cost of £15 plus vat via next working day courier to any mainland UK address. The delivery cost is fixed regardless of order quantity.
• Same Day Delivery – For urgent deliveries, rush orders or for orders that contain goods which are not practical to ship overnight, we can arrange for a same-day courier to delivery from our premises direct to an address of your choice. If you require a same day delivery then you should contact us prior to placing your order in order that we can obtain an accurate quote for you.
• International Delivery – Using our international shipping accounts, we can arrange for delivery of your order worldwide. You should contact us prior to placing your order with the full address and details of your order so we can obtain an accurate quote for you.

Please note, that although our couriers are usually very reliable, we do not offer guarantees or insurance for losses or consequential losses caused by late deliveries. We can, however provide you with tracking numbers and contact details for your delivery after we have despatched it and of course, offer help and assistance in tracking your order in the unlikely event that a problem may occur.

Please note all delivery costs are subject to VAT unless goods are for export.

It’s easy. Simply check what we have in stock for you, choose your desired quantity, options and required turnaround time, then click “Add to cart” button.

Review contents of your cart and complete checkout.

Click on a “View Cart” button on the top bar to begin checkout process and take a look at what you already have in your cart. From there you can adjust the quantities of your selection and add a voucher code, if you have received one from us. Once you’re ready, click on a “Checkout” button.

• Make sure you have picked the right items.
• Please, have your address and other billing info at hand.
• Our checkout is 100% secure, as we use a powerful SSL certificate to encrypt your connection against eavesdropping and other malicious practices.
• Payment is handled by our payment gateway vendors.

Prepare and upload your artworks.

If you have placed an order for a printed product, we need to receive your artwork files before the work can be started. You can do this using our dedicated uploading tool, ArtLoader, right from the order confirmation page.

Of course you can do this later on as well — just login to your account and pick the order you want to supply the artwork for, choose your files and wait for the upload to finish!

Notes

Our customers are our number one priority.

We will always try our best to keep you updated about the status of your order with regular notifications when the artwork has been received, checked and when your order has been dispatched.

If there will be any problems, we will contact you shortly to discuss the solution.