Is a signature required on delivery of my order?

We use a range of courier companies to deliver our exhibition stands and other products. Most couriers will require a signature on the delivery of your order to confirm the date and time of the delivery (and that the goods are received in good condition).

Normally we will email the tracking information for your order on the evening of the day of dispatch so that you can know to expect the delivery. If you want to check the progress of the delivery then you can enter the tracking information online for an update or call the telephone number provided.

If no-one is available to sign for your delivery then the courier will normally leave a card to say that a delivery was attempted and would then take the parcel away. The delivery is normally re-attempted the next working day.

Depending on the courier, the delivery could be re-attempted two or three times before the parcel would eventually be returned to us. If the courier attempts delivery on multiple occasions with no success resulting in the parcel being returned then we can re-dispatch the parcel again for you but would bill the carriage cost again.

Sometimes we are asked if the courier can telephone in advance of the delivery being made. Unfortunately this is not possible because the couriers are not generally provided with mobile telephones. All instructions tend to be relayed to the courier by the depot via a hand held computer terminal that the driver carries.

If you need to receive a delivery on a particular day but are not going to be around to sign for the parcel then the best advice we can give is to write a note explaining that you are expecting a delivery but are not around to receive it. You can request the courier leaves the parcel with no signature or with a neighbor. We would advise that you write the consignment note of the parcel on the letter and sign it.

Ultimately it is down to the drivers discretion whether to leave the parcel and so we cannot accept responsibility for late deliveries if there is no one available to accept the order when the delivery is made.